If you have been in business very long, you have run into problems in your small business. Whether those problems involve employees, or customers, or vendors, they can be distressing.
While it would be unreasonable to expect to eliminate every problem, too often the owner simply accepts problems and frustrations as a normal part of business. And so, little is done to address the cause of the problems that do occur.
I am a firm believer that we shouldn’t casually accept problems in our business. A problem indicates that a mistake was made, whether from simply not knowing better or outright negligence, a problem or undesired outcome is a sign that the wrong actions were taken.
If you address the actions that caused the problem–and develop a procedure to take different actions–you will be able to avoid a repeat. In other words, learn from your problems and mistakes so that you won’t repeat them.